Fecha de entrada en vigor: 23 de septiembre de 2024
This Refund & Cancellation Policy outlines the terms and conditions for cancellations, refunds, and changes to reservations made at Minerva Suites Malta. By making a reservation with us, you agree to comply with this policy.
1. Política general de anulación
Periodo de cancelación gratuito:
- Reservations can be cancelled free of charge up to 7 days prior to the arrival date.
- If a cancellation is made within 7 days of the arrival date, a cancellation fee equivalent to the full booking amount will apply.
Política de no presentación:
- If you fail to check in on the scheduled arrival date without prior notice, a one-night cancellation fee will be charged.
- Minerva Suites Malta reserves the right to cancel the remaining nights of the booking if no communication is received from the guest.
Política de Stop Sale:
- Stop Sale requests may be issued by Minerva Suites Malta at any time and without conditions. Guests affected by Stop Sale will be notified via email or phone.
2. Reservas no reembolsables
- For certain rate plans or promotional offers labeled as non-refundable, no refunds will be issued under any circumstances, including cancellations, no-shows, or early departures.
3. Modificaciones de las reservas
Solicitudes de cambio:
- Modifications to your booking, such as date changes or suite type adjustments, are subject to availability and rate differences.
- Requests for changes must be made at least 7 days prior to the arrival date.
Salidas anticipadas:
- No se reembolsarán las noches no utilizadas en caso de salida anticipada, salvo que se especifique lo contrario en las condiciones de reserva.
4. 4. Condiciones de pago
- El pago completo puede exigirse en el momento de la reserva o en el de la entrada, según el plan de tarifas elegido.
- Los huéspedes deberán abonar el saldo pendiente en el momento de registrarse, mediante tarjeta de crédito o en efectivo, a menos que se haya acordado un pago por adelantado.
5. 5. Política de reembolso
Derecho a reembolso:
- Refunds are processed only for cancellations made within the free cancellation period or in cases where Minerva Suites Malta is unable to honor a confirmed booking due to unforeseen circumstances.
Proceso de reembolso:
- Los reembolsos se abonarán al método de pago original utilizado durante la reserva.
- Please allow 7-14 business days for the refund to be processed, depending on your payment provider.
Depósitos no reembolsables:
- Los depósitos cobrados por reservas de grupos, eventos o promociones especiales no son reembolsables, a menos que se indique explícitamente en el contrato de reserva.
6. Fuerza mayor
Minerva Suites Malta is not liable for cancellations or refunds due to events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, or other unforeseen circumstances.
7. 7. Información de contacto
Para cualquier consulta o ayuda en relación con cancelaciones, modificaciones o reembolsos, póngase en contacto con nosotros:
Minerva Suites Malta
Gandoffli Street, St. Paul’s Bay, Malta
Correo electrónico: booking@minerva-suites.com
Tel: +356 7747 3903
By making a reservation at Minerva Suites Malta, you acknowledge and agree to this Refund & Cancellation Policy. Thank you for choosing Minerva Suites Malta, and we look forward to hosting you!
