Ikrafttrædelsesdato: 23. september 2024
This Refund & Cancellation Policy outlines the terms and conditions for cancellations, refunds, and changes to reservations made at Minerva Suites Malta. By making a reservation with us, you agree to comply with this policy.
1. Generel afbestillingspolitik
Gratis afbestillingsperiode:
- Reservations can be cancelled free of charge up to 7 days prior to the arrival date.
- If a cancellation is made within 7 days of the arrival date, a cancellation fee equivalent to the full booking amount will apply.
Politik for udeblivelse:
- If you fail to check in on the scheduled arrival date without prior notice, a one-night cancellation fee will be charged.
- Minerva Suites Malta reserves the right to cancel the remaining nights of the booking if no communication is received from the guest.
Politik for stop af salg:
- Stop Sale requests may be issued by Minerva Suites Malta at any time and without conditions. Guests affected by Stop Sale will be notified via email or phone.
2. Bookinger, der ikke kan refunderes
- For certain rate plans or promotional offers labeled as non-refundable, no refunds will be issued under any circumstances, including cancellations, no-shows, or early departures.
3. Ændringer af reservationer
Anmodninger om ændringer:
- Modifications to your booking, such as date changes or suite type adjustments, are subject to availability and rate differences.
- Requests for changes must be made at least 7 days prior to the arrival date.
Tidlig afgang:
- Der gives ingen refusion for ubrugte nætter i tilfælde af tidlig afrejse, medmindre andet er angivet i reservationsbetingelserne.
4. Betalingsbetingelser
- Fuld betaling kan være påkrævet på bookingtidspunktet eller ved check-in, afhængigt af den valgte prisplan.
- Gæster skal betale et eventuelt udestående ved check-in, enten med kreditkort eller kontant, medmindre der er aftalt forudbetaling.
5. Politik for tilbagebetaling
Berettigelse til tilbagebetaling:
- Refunds are processed only for cancellations made within the free cancellation period or in cases where Minerva Suites Malta is unable to honor a confirmed booking due to unforeseen circumstances.
Tilbagebetalingsproces:
- Refusioner vil blive krediteret tilbage til den oprindelige betalingsmetode, der blev brugt under bookingen.
- Please allow 7-14 business days for the refund to be processed, depending on your payment provider.
Ikke-refunderbare indskud:
- Depositum for gruppebookinger, arrangementer eller særlige kampagner refunderes ikke, medmindre det udtrykkeligt er angivet i bookingaftalen.
6. Force Majeure
Minerva Suites Malta is not liable for cancellations or refunds due to events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, or other unforeseen circumstances.
7. Kontaktoplysninger
Hvis du har spørgsmål eller brug for hjælp til aflysninger, ændringer eller tilbagebetalinger, bedes du kontakte os:
Minerva Suites Malta
Gandoffli Street, St. Paul’s Bay, Malta
E-mail: booking@minerva-suites.com
Tlf: +356 7747 3903
By making a reservation at Minerva Suites Malta, you acknowledge and agree to this Refund & Cancellation Policy. Thank you for choosing Minerva Suites Malta, and we look forward to hosting you!
